RETURN POLICY

Item(s) may be returned within fourteen (14) days from the date of delivery. 

We reserve the right to update this return policy at any time. 

What can be returned?

  • Item(s) may be returned if unused and unwashed. The product must be in its original condition with original packaging including tags.
  • Only item(s) purchased directly through pillowpops.com
  • Returns are accepted within fourteen (14) days from the date of delivery. No exceptions.

What cannot be returned?

  • Pillow inserts are not eligible for return or refund on their own.
  • Any merchandise marked 'Final Sale' is not eligible for return or refund.
  • Returns are not accepted after fourteen (14) days from the date of delivery.
  • Original shipping charges are non-refundable.
  • Item(s) with removed or not intact Law Label tags are non-refundable.

How To Return Items?

  • Click here and follow the instructions.
  • Enter your order number and email used to place your order.
  • Select the products you want to return.
  • Select the Payment Method
    • Original payment mode
    • Store credit
  • Once your return is approved you will receive a shipping label to your E-mail.
  • Place the shipping label on the product and drop it off at the nearest FedEx centre or call FedEx for a pick up (charges may apply)

Note:

  • If you want to return more than 4 items, multiple shipping labels will be required. You will need to create more than one Return Request by following the same process
  • Return shipping charges will be deducted from your refund amount.

When can I expect my refund?

Once we received the returned item(s), please allow 5-7 business days for your refund to be processed. As long as the item(s) are new, in unused condition and law labels are intact, your credit will be forthcoming.

Questions?

We love helping our customers! If you have any questions about Pillow Pops please email us at contact@pillowpops.com