RETURN POLICY

Item(s) may be returned within fourteen (14) days from the date of shipment. 

We reserve the right to update this return policy at any time. 

What can be returned?

  • Item(s) may be returned if unused and unwashed. Product must be in its original condition with original packaging including tags.
  • Only item(s) purchased directly through pillowpops.com
  • Returns are accepted within fourteen (14) days from the date of shipment. No exceptions.

What cannot be returned?

  • Pillow inserts are not eligible for return or refund.
  • Any merchandise marked 'Final Sale' is not eligible for return or refund.
  • Returns are not accepted after fourteen (14) days from the date of shipment.
  • Original shipping charges are non-refundable.
  • Item(s) with removed or not intact Law Label tags are non-refundable.

Where do I ship my return order?

  • Secure item(s) in original packing materials including your order number.
  • Return your package via insured mail for security against loss or damage. Please note that return shipping charges are non-refundable. Refunds minus original shipping fee are credited to the original form of payment.
  • For returns, please email us at contact@pillowpops.com
  • Ship Return Items to: 
    • Pillow Pops, Inc.
    • 6445 Bandini Blvd, Commerce, CA 90040

When can I expect my refund?

Once we received the returned item(s), please allow 5-7 business days for your refund to be processed. As long as the item(s) are new, in unused condition and law labels are intact, your credit will be forthcoming.

 

Questions?

We love helping our customers! If you have any questions about Pillow Pops please email us at contact@pillowpops.com